Client Charter

"It takes months to find a new client- seconds to lose one"

New and existing clients are of course the lifeblood of any business, and we are proud to say that we have never lost a client for service reasons, with all our business coming from recommendation.

We work hard to ensure you join us and then enjoy staying with us as we share in success and grow together. To help you know what you can expect from Kinetic we have a clearly defined Charter and money back guarantee, please take the time to read what we stand for, we look forward to working with you.

  • We will invest in continuing professional development to ensure our staff have the knowledge, authority and responsibility to deal with your enquiries or to be able to refer you to someone who has
  • We will value and respect your business, whatever its size and structure
  • We won't promise you one thing and deliver another - we'll do exactly what we say we will do
  • We will treat you as a long term partner and deliver the value and service you need at all times
  • We will provide a solution-oriented focus when dealing with your questions and a commitment to working with you
  • We will be there for you, local and available - through the difficult periods as well as the good - knowing who you are and understanding what your business needs
  • We will be open and trustworthy, with all charges and costs clearly communicated and agreed 'up-front'
  • All information you provide us with will be handled in the strictest confidence and with total respect for your privacy
  • All emails and phone calls will receive a prompt response in line with our standards
  • We will always provide clear and accurate information, and an easy-to-use service no matter how complicated the issue